Stay connected at over 5m hotspots in the UK
Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. To login to the app you will need your BT ID, you will only need to login once and the app will automatically connect you when in range of a hotspot.
If you have forgotten your username or password, go to www.bt.com/password.
NOTE: During installation & setup the app will request access to various permissions. Whilst some may seem unnecessary, they are required to support our varied customer base and wont impact any of our general users.
NOTE: Some devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to our hotspots. Check your device instruction guides on how disable this feature for our app.
Need help?
Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
If you have forgotten your username or password, go to www.bt.com/password.
NOTE: During installation & setup the app will request access to various permissions. Whilst some may seem unnecessary, they are required to support our varied customer base and wont impact any of our general users.
NOTE: Some devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to our hotspots. Check your device instruction guides on how disable this feature for our app.
Need help?
Tweet us @BTCare or email us using the ‘Leave us feedback’ section under ‘Help’ within the app. Our helpdesk will contact you to solve your issue and help you get online.
