Download the Bomgar support client at the direction of your support rep.
Feature Overview:
Screen Sharing – Share your device’s screen in real-time.
Remote Control – Allow your support representative to navigate your screen, access applications, type, and click as if they are holding the device in their own hands.
Bomgar InSight – Extend your representative’s vision by streaming live video.
Co-Browse – Browse websites and applications with your representative.
Chat – Chat back and forth with your representative.
Notes:
The Bomgar Samsung Customer Client 2.2.8 runs on all Samsung devices with an official Samsung Android operating system, 4.0.3 or above.
This app works with existing Bomgar installations, version 14.3.1 or above and support sites with trusted CA-signed certificates. For full language support, you must be running Bomgar 14.3.1 and above.
This support client should be downloaded only at the direction of a support representative using Bomgar whom you have solicited for technical support for your Android device.
For more information, please see www.bomgar.com/android.