First Utility

First Utility is committed to lowering energy prices and helping customers to spend less on what they need and more on what they want.

The First Utility app provides a range of online features giving you the power to save your energy, therefore your money, on the go. It’s never been easier to manage your energy account and have control over your spending with these app features:

• Submit your meter readings and view your past readings
• View your monthly bills and payments to stay on top of your spending
• Keep an eye on your energy usage with straightforward usage graphs
• Get advice from our virtual assistant Ask First about your account
• Save your energy with energy saving tips
• Find your answers to frequently asked questions
• Choose the right payment method for you and manage your payments
• Top up the credit on your account using a credit or debit card
• Keep your account details up to date
• You only need to enter your login details once with the ‘Remember me’ function
• Keep track of the weather in your area so you can adjust your heating and save energy
• Get in touch with First Utility customer services

View app reviews and post your own First Utility review.

We’re always looking to improve our customers’ experience and value your feedback. If you have any problems with the application please check out the support section of the website at https://www.first-utility.com/help/My_Account or email customer.solutions.mobile@first-utility.com and we’ll help you to get up and running. If you have any suggestions on how to improve the application, let us know how we can make it better for you.

Please note:

You can log in with your usual First Utility username, Account Number or email address and password.


About First Utility

First Utility is the UK’s fastest growing and largest independent energy provider, supplying gas and electricity to more than 800,000 customers throughout the UK.

We’re committed to treating customers fairly, using innovative technology and campaigning for industry change to help customers save energy and lower energy bills. Read First Utility reviews to find out more.