Service Cloud
Service Cloud Mobile is a lightweight alternative to the Salesforce app for handling customer support cases while on-the-go. Built with small and medium sized businesses in mind, the Service Cloud Mobile app allows you to create, update, reassign, and manage cases with just a few of taps. You can also create and update accounts and contacts. Service Cloud Mobile works with Essentials and all other editions of Salesforce.
Users can:
* Create, update, edit, and collaborate on cases
* Create and edit accounts and contacts
* Manage case lists
* View cases in queues
* Communicate via email, Facebook, and Twitter, and Chatter
* Use bulk actions
* Search contact and account details
* Manage notification settings to keep a handle on cases and queues
* Send Salesforce feedback about the app
Users can:
* Create, update, edit, and collaborate on cases
* Create and edit accounts and contacts
* Manage case lists
* View cases in queues
* Communicate via email, Facebook, and Twitter, and Chatter
* Use bulk actions
* Search contact and account details
* Manage notification settings to keep a handle on cases and queues
* Send Salesforce feedback about the app
