U + Mobile phone insurance claim application (lost / damaged receipt and inquiry)
Version
01.00.32 ( )
Update
Mar 27, 2023
Developer
Category
Installs
1,000,000+
Rate
0
[Basic app information]
-LGU+ This is the official application of U+ developed and operated by LG U+ for compensation of customers who subscribe to mobile phone loss/damage insurance. (It cannot be used by customers with insurance from other carriers.)
-This application allows you to apply for loss or damage compensation depending on your insurance subscription product (smartphone/pad/watch).
-This application is supported from Android 7.0 or higher.
[Basic Guide]
-Damaged customers will be processed more quickly if you use the app after the A/S center repair is completed.
-For lost customers, please apply for'Location of Lost Phones' and'Report Loss' to U+ Customer Center (1644-5108).
[Usage procedure and screen function]
-(In case of damage) Log in → Accident report → Submit required documents → Document review → Payment of repair fee
-(In case of loss) Log in → Accident report → Submit required documents → Document review → Select compensation mobile phone → Select collection method → Check delivery delivery/visit store visiting
-(Common) Subscription status / Progress status inquiry / Reward history inquiry / Reward procedure guide / Notice
[Providing new features of U+]
1) You can log in according to your situation without a certificate.
-My mobile phone login (damaged): Mobile text message / U+ID authentication
-Login to another mobile phone (lost): Payment information for communication fees (enter the last four digits of your bank account/card number)
※If you are unable to apply for compensation due to problems such as smartphone performance or storage space, please apply through the website or the compensation center.
* Reward website: http://bitly.kr/QDwdec
* Reward Customer Center: 1544-1110
2) If you use the app, you can minimize the documents to be submitted.
-(Common Documents): You do not need to submit'Insurance Claim' and'Personal Information Processing Agreement', you only need to select 6 items in the app.
-(In case of damage): LG Electronics customers do not need to submit'Repair Receipt' and'Repair Estimate' as they are encrypted and linked to the telecommunication company/insurance company if they agree to provide repair information after the A/S center repair is completed.
※ Samsung Electronics/Apple customers need to register after taking the required documents (to be linked in the future).
-(In case of loss): You do not need to submit a'Lost Receipt'.
3) From requesting compensation to completion, we will apply immediately at a time and inform you of the progress.
-(In case of loss) You can select the compensation mobile phone directly from the app and pay the copay.
-(In case of loss) In case of receiving a compensation mobile phone, you can receive it on the day of receipt by visiting a nearby direct management store as well as a courier service (quickly available in Seoul/Gyeonggi).
-(Progress status information) Accident reception → Document review → Damage repair fee payment (Compensation mobile phone delivery inquiry in case of loss) We will guide you step by step.
[Emphasis on apps tailored to usage patterns]
-(In case of damage) Customers who pay the communication fee to a bank account will be credited with the communication fee deposit account registered in U+ (other deposit accounts can be entered).
[APP access authority guide]
-We will inform you about the access rights required for the service.
1) Required access rights
-Contact, phone, photo, location, storage space
-LGU+ This is the official application of U+ developed and operated by LG U+ for compensation of customers who subscribe to mobile phone loss/damage insurance. (It cannot be used by customers with insurance from other carriers.)
-This application allows you to apply for loss or damage compensation depending on your insurance subscription product (smartphone/pad/watch).
-This application is supported from Android 7.0 or higher.
[Basic Guide]
-Damaged customers will be processed more quickly if you use the app after the A/S center repair is completed.
-For lost customers, please apply for'Location of Lost Phones' and'Report Loss' to U+ Customer Center (1644-5108).
[Usage procedure and screen function]
-(In case of damage) Log in → Accident report → Submit required documents → Document review → Payment of repair fee
-(In case of loss) Log in → Accident report → Submit required documents → Document review → Select compensation mobile phone → Select collection method → Check delivery delivery/visit store visiting
-(Common) Subscription status / Progress status inquiry / Reward history inquiry / Reward procedure guide / Notice
[Providing new features of U+]
1) You can log in according to your situation without a certificate.
-My mobile phone login (damaged): Mobile text message / U+ID authentication
-Login to another mobile phone (lost): Payment information for communication fees (enter the last four digits of your bank account/card number)
※If you are unable to apply for compensation due to problems such as smartphone performance or storage space, please apply through the website or the compensation center.
* Reward website: http://bitly.kr/QDwdec
* Reward Customer Center: 1544-1110
2) If you use the app, you can minimize the documents to be submitted.
-(Common Documents): You do not need to submit'Insurance Claim' and'Personal Information Processing Agreement', you only need to select 6 items in the app.
-(In case of damage): LG Electronics customers do not need to submit'Repair Receipt' and'Repair Estimate' as they are encrypted and linked to the telecommunication company/insurance company if they agree to provide repair information after the A/S center repair is completed.
※ Samsung Electronics/Apple customers need to register after taking the required documents (to be linked in the future).
-(In case of loss): You do not need to submit a'Lost Receipt'.
3) From requesting compensation to completion, we will apply immediately at a time and inform you of the progress.
-(In case of loss) You can select the compensation mobile phone directly from the app and pay the copay.
-(In case of loss) In case of receiving a compensation mobile phone, you can receive it on the day of receipt by visiting a nearby direct management store as well as a courier service (quickly available in Seoul/Gyeonggi).
-(Progress status information) Accident reception → Document review → Damage repair fee payment (Compensation mobile phone delivery inquiry in case of loss) We will guide you step by step.
[Emphasis on apps tailored to usage patterns]
-(In case of damage) Customers who pay the communication fee to a bank account will be credited with the communication fee deposit account registered in U+ (other deposit accounts can be entered).
[APP access authority guide]
-We will inform you about the access rights required for the service.
1) Required access rights
-Contact, phone, photo, location, storage space
